We'd Love to
Hear From You.
Elovuni™ | Here to Help. Questions about a fireplace accessory, a decorative detail, or an existing order? Our team is here to help you find clear information and the right next steps.
The Company Behind Elovuni™
Here for the
Little Details.
Whether you're choosing an accessory for your mantel, reviewing a product's materials or dimensions, or checking an order, our customer support team can help you locate the information you need.
You're welcome to contact us with questions about available product options, delivery, order updates, payment-related concerns, returns, or general store information. For product-specific requests, including a link to the item or its name can make your message easier to review.
For the clearest record of your request and any follow-up instructions, email is a useful way to share order details and supporting images. You can also use the customer support telephone number listed below; international calling charges may apply depending on your provider.
We recommend checking product information and our published policies before purchasing. This can help you choose suitable decorative accents and understand the steps available if you later need assistance.
A Little Information
Goes a Long Way.
When contacting us about a purchase, please include your order number and the email address associated with the order. This helps our support team identify the correct order and understand your request.
Tell Us About Your Order
Include the order number, the product name, and a short description of what you would like us to check. Please do not send payment card numbers or account passwords.
Explain the Situation
If you have a question about a shipment, provide the relevant tracking details when available and let us know what information you're seeking.
Share Helpful Photos
For an item that arrives damaged, incomplete, or incorrect, clear photographs of the item, packaging, and affected area can support our review.
Support Beyond
Checkout.
If an item isn't what you expected or a product issue arises, please contact our customer support team before sending anything back. We can review the details of your request and explain the next applicable steps.
When a return is approved, our team will provide the appropriate instructions and return destination. Do not ship a return to the registered business address unless our support team specifically authorizes that address.
For eligible products, the standard return request period is 30 calendar days after confirmed delivery. Return eligibility, applicable conditions, and refund arrangements are governed by the published Return & Refund Policy. To help avoid unnecessary delays, please follow the instructions you receive before mailing a package.
For fireplace-related products, always review intended use, clearance requirements, and safety information shown on the product page or provided by the manufacturer. Decorative items should not be assumed suitable for direct flame or high heat.
Clear Answers, Without the Extra Steps.
There is no form to complete on this page. For help with an order, questions about a product, or a return request, contact Elovuni™ directly by email or telephone. Our published contact information is shown above and repeated below for convenience.
When writing to us, a short, specific description of your question helps us understand what you need. If your question concerns a purchase, include the order number and the email address used at checkout. Please avoid sending full payment card details, passwords, or other sensitive account credentials.
Product Questions
Share the product name or page link and let us know which material, dimensions, accessories, or compatibility details you would like to confirm. Fireplace-related products should be selected with the installation environment, heat exposure, and manufacturer's guidance in mind.
Orders & Delivery
For payment confirmations, shipping questions, or an order status inquiry, provide the order number and relevant tracking information if available. Our standard processing estimate is 2–4 business days after payment confirmation, or up to 5 business days during busier periods. Estimated standard shipping transit to supported U.S. destinations is 10–15 business days after dispatch.
After-Purchase Care
Eligible items may be returned within 30 calendar days following confirmed delivery, subject to our published Return & Refund Policy. Please contact us before sending anything back so that the return eligibility, instructions, and correct destination can be confirmed. Approved refunds are generally processed within 5–10 business days after the returned item is received and inspected.
Damaged or Incorrect Items
If a product arrives damaged, incomplete, or different from the item ordered, email us a description and clear photographs of the product, affected components, and packaging when practical. Our support team can review the circumstances and explain the next steps. Do not use an item that appears unsafe or damaged.
Email: service@elovuni.com | Phone: +86 137 1557 8485
For full details, see our Shipping Policy, Return & Refund Policy, and Privacy Policy. These links explain the applicable processes and how information may be handled.
Every Comfortable Home
Deserves Thoughtful Service.
We're here to help you find practical answers, understand your options, and enjoy a more comfortable shopping experience.