Your Privacy,
Thoughtfully Considered.

Information We Collect

When you browse our store, purchase home accessories, or request help, we may handle information in the following categories:

• Contact details: your name, email address, telephone number, and information you voluntarily provide.
• Order and delivery information: purchased items, order references, billing and shipping addresses, fulfillment details, and transaction records.
• Customer communications: questions, requests, messages, photos submitted about product issues, and relevant support history.
• Technical and usage information: IP address, browser and device characteristics, pages viewed, approximate location derived from technical information, and website interactions.
• Preferences: cookie choices, communication preferences, and selections you make while shopping.
• Payment-related information: transaction status and details made available by authorized payment providers. Complete payment-card credentials may be collected directly by those providers.

Some information is provided directly by you; other information may be collected automatically through store technology or received from companies that help operate the website and fulfill orders.

How Your Information Is Used

We may use personal information to operate our online store and provide the services requested by customers. Typical purposes include confirming purchases, processing payments, arranging order fulfillment and deliveries, providing tracking where available, answering support inquiries, and handling eligible return or refund requests.

Information may also help us maintain essential store functionality, troubleshoot technical issues, prevent fraudulent or unauthorized activity, keep appropriate business records, meet legal obligations, and understand how customers interact with our website.

Where permitted by applicable law and relevant consent or preference settings, we may use certain information to send marketing messages or measure the effectiveness of advertising. You can use available opt-out or unsubscribe methods to manage these communications.

Cookies & Similar Tools

Cookies and similar technologies may help the website remember shopping-cart contents, keep sessions functioning, maintain preferences, identify errors, understand store performance, and support analytics or advertising where applicable.

Some cookies are important for shopping operations, while others may depend on local legal requirements and your choices. Available cookie and privacy controls may vary depending on where you access our website.

When Information May Be Shared

We may disclose information to service providers and partners where reasonably needed to run the store. Depending on the transaction or service, these may include website hosting and commerce platform providers, payment processors, fraud-prevention providers, warehouse and fulfillment partners, shipping carriers, customer support tools, and analytics or advertising providers.

We may also disclose information when necessary to comply with applicable legal requirements, protect customers or the business from suspected misuse, respond to valid requests from authorities, or address business transactions subject to relevant legal safeguards.

The information shared should relate to the service or purpose involved. Third-party providers may have their own privacy notices explaining their processing practices.

International Data Processing

Elovuni™ is operated by a company based in China and may serve customers in other regions, including the United States. The commerce platform, payment processors, delivery providers, or support services involved in an order may operate in additional countries.

As a result, information may be transferred to, stored in, or processed in locations outside your country of residence. Where applicable law requires particular protections for international transfers, those requirements should be observed.

Data Protection & Retention

We aim to use reasonable technical and organizational measures to reduce risks of unauthorized access, misuse, alteration, or disclosure. Payment processing and checkout-related safeguards may also be provided by the relevant platform or payment service provider.

Personal information may be retained as long as reasonably needed to provide services, maintain order records, support customers, resolve disputes, prevent fraud, or satisfy applicable accounting, tax, and other legal obligations. Retention periods may differ according to the type of information and why it is processed.

When information is no longer needed for applicable purposes, it may be deleted, anonymized, or otherwise managed consistent with relevant requirements. No internet-based service can guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights to request access to certain personal information, correct inaccuracies, request deletion, obtain information about certain processing activities, or object to specific uses or disclosures.

Some jurisdictions also provide choices relating to targeted advertising, certain data sharing, consent withdrawal, or automated processing. Requests may be subject to legal exceptions, identity verification, or requirements to retain records for legitimate purposes.

To submit a request, contact service@elovuni.com and explain the type of assistance you need. Please do not include passwords or complete payment-card information in your email.

Marketing Preferences

If you subscribe to Elovuni™ news or promotional communications, we may use your contact details to deliver those messages in accordance with applicable law. Marketing emails should provide a way to unsubscribe or update preferences.

Unsubscribing from promotional messages does not necessarily stop essential transactional communications about purchases, deliveries, account security, or customer support.

Children's Information

Our store is intended for general retail customers and is not designed to solicit personal information from children. We do not knowingly collect children's personal information in violation of applicable law.

If you believe a child has provided personal information that should not have been collected, please contact us so the circumstances can be reviewed.

Updates to This Policy

We may update this Privacy Policy when our services, technology, business practices, service providers, or legal requirements change. Revised wording will be published on this page and will apply as described in the updated notice.

We encourage customers to revisit this page periodically for current information about how personal data is handled.